Contact Us

Quick Information
Customer Service
Mon.-Fri. 6.a.m.-5 p.m. PST
We have been a leader in the mortgage industry for more than 50 years. Read our frequently asked questions and find out how we make the home loan process as simple as possible by working with you every step of the way. Learn more with our FAQ
New Refinance or Home Purchase
We can help however you'd like to be helped.
Are you ready to refinance your current home or purchase a new home? If so, you're in the right place. You can call our Consumer Direct Lending department and speak to someone on the phone, or if you'd rather have a loan officer reach out to you to discuss your options, you can fill out the form below.
Payments
Login to My Account - Make a loan payment online.
Not registered for My Account, or using a debit card, use Speedpay.
Mail
Guild Mortgage Company
P.O.Box 85046
San Diego, CA 9218-5046
Overnight and Express Mail
Guild Mortgage Company
Attn: Cashiering Department
5898 Copley Drive, 4th floor
San Diego, CA 92111
Escrow Taxes and Insurance
Mail
Guild Mortgage Company
Attn: Property Tax or Insurance Dept.
P.O.Box 85304
San Diego, CA 92186-5304
Loan Payoff
Looking to pay off your loan, learn more. Just send your Payoff Demand Statement request to:
Fax
858-215-3360
Mail
Guild Mortgage Company
Attn: Payoff Department
PO Box 85304
San Diego, CA 92186-5304
Financial Hardship Assistance
Our loan counseling / loss mitigation staff are available to assist you during your time of financial hardship. Find out more about hardship assistance now.
Mon.-Fri., 7:30 a.m. -5 p.m. PST
We have been a leader in the mortgage industry for more than 50 years. Read our frequently asked questions and find out how we make the home loan process as simple as possible by working with you every step of the way. Learn more with our FAQ
We can help however you'd like to be helped.
Are you ready to refinance your current home or purchase a new home? If so, you're in the right place. You can call our Consumer Direct Lending department and speak to someone on the phone, or if you'd rather have a loan officer reach out to you to discuss your options, you can fill out the form below.
Payments
Login to My Account - Make a loan payment online.
Not registered for My Account, or using a debit card, use Speedpay.
Mail
Guild Mortgage Company
P.O.Box 85046
San Diego, CA 9218-5046
Overnight and Express Mail
Guild Mortgage Company
Attn: Cashiering Department
5898 Copley Drive, 4th floor
San Diego, CA 92111
Escrow - Taxes and Insurance
Mail
Guild Mortgage Company
Attn: Property Tax or Insurance Dept.
P.O.Box 85304
San Diego, CA 92186-5304
Loan Payoff
Looking to pay off your loan, learn more. Just send your Payoff Demand Statement request to:
Fax
858-627-2216
Mail
Guild Mortgage Company
Attn: Payoff Department
PO Box 85304
San Diego, CA 92186-5304
Financial Hardship Assistance
Our loan counseling / loss mitigation staff are available to assist you during your time of financial hardship. Find out more about hardship assistance now.
Mon.-Fri., 7:30 a.m. -5 p.m. PST

Are you not getting the assistance you need?

If you are having problems getting the homeowner assistance that you need on your loan, you have the option of contacting us by phone or in writing.

By Phone: If you wish to speak with us, contact us toll free at 1-800-365-4441 for general assistance with your loan, or 1-800-365-4884 for our Loan Counseling Department.

In Writing: If you prefer to contact us in writing, including Notices of Error, Requests for Information, and Qualified Written Requests, please mail those requests to the following address:

Guild Mortgage Company
c/o Quality Assurances Department – Borrower Escalations
5898 Copley Dr., 4th Floor
San Diego, CA 92111

We will send you an acknowledgement letter within 5 business days, and, in most cases, within 30 business days will correct the error or provide the information requested or provide you with an explanation of why Guild believes that no error occurred or why the requested information cannot be provided. You may request copies of any documents or information the Guild relied on when it determines that no error occurred.

Mary Ann McGarry
"Guild is about helping people get into their homes and stay in their homes, no matter what life challenges or market conditions occur. We partner with you to find the loan that fits your life. We want to serve you for the entire life of the loan."

-CEO, Mary Ann McGarry